Your questions, answered. Find quick help with shopping, delivery and exchanges at NOIRTE.
Orders & delivery
Where do you deliver?
We currently ship within India.
When will my order arrive?
Please refer to the estimated delivery timeline provided at checkout. Delivery estimates are indicative and may be affected by courier delays. For help with a specific order, email support@noirte.in with your order number.
Is Cash on Delivery available?
Cash on Delivery is available on eligible orders and serviceable PIN codes. Availability is confirmed at checkout.
How can I get an update on my order?
Email support@noirte.in or WhatsApp +91 7028842606 with your order number so our team can help.
Size & fit
How do I choose the right size?
Check the size guide before placing your order. If you need help choosing a size, contact our team with the product name and your measurements.
Exchanges
How do I request an exchange?
Our current policy offers eligible exchanges within 7 days of delivery. Items must be unused, unworn, unwashed and in their original condition, with original tags and packaging intact. Email support@noirte.in with your order number, the reason for your exchange and relevant photographs. Our team will review your request and guide you through the next steps.
Who pays for a size exchange?
For size-related exchanges, the customer pays the shipping charges for returning the item and dispatching the replacement. Exchanges are subject to approval and stock availability.
What if my item arrives damaged, defective or incorrect?
Contact support@noirte.in within 48 hours of delivery with your order number, clear product photographs, packaging and shipping-label photographs, and details of the issue. Keep a clear, continuous unboxing video to help with verification. Please review our current Return & Exchange Policy for the full claim requirements.
Do you offer refunds?
Our current policy provides exchanges rather than cash refunds, except where required by applicable law. If an approved exchange cannot be fulfilled because the product is unavailable, store credit equivalent to the eligible product value may be issued. Please review our Return & Exchange Policy and Terms & Conditions for full details.
Contact
How can I contact NOIRTE?
Email support@noirte.in or WhatsApp +91 7028842606. Please include your order number for order-related questions.
When will I hear back?
We aim to respond within 24–48 business hours. Our support hours are Monday–Friday, 10:00 AM–6:00 PM, and Saturday, 11:00 AM–4:00 PM, India time. We are closed on Sundays and public holidays.
