NOIRTE — TERMS & CONDITIONS
1. ABOUT NOIRTE
This website, noirte.in, is owned and operated by Noirte, founded and operated by Harshvardhan Dinesh Rathod (“we”, “us”, or “our”), with its principal place of business in Pune, Maharashtra, India.
By accessing or purchasing from noirte.in, you (“customer” or “user”) agree to be bound by these Terms and Conditions.
These Terms are governed by the laws of India, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.
2. ELIGIBILITY
By using our website, you represent that:
* You are at least 18 years of age, or are accessing the website under the supervision of a parent or legal guardian.
* You are legally capable of entering into binding contracts under the Indian Contract Act, 1872.
* You are not barred from receiving services under any applicable law in India.
3. PRODUCTS & PRICING
All products listed on noirte.in are physical goods. We make every effort to display accurate product descriptions, images, and pricing. However:
* Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes (GST), unless stated otherwise.
* We reserve the right to modify prices at any time without prior notice.
* In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
* Product images are for representational purposes only. Actual products may vary slightly in colour, texture, or appearance.
4. ORDERS & PAYMENT
When you place an order on noirte.in:
* Your order constitutes an offer to purchase the product or products at the listed price.
* We reserve the right to accept or reject any order at our sole discretion.
* An order confirmation sent by email does not constitute acceptance of the order. Acceptance occurs upon dispatch of the product.
* Payments are processed through secure third-party payment gateways. We do not store your financial information.
* In case of payment failure, any amount debited from your account will be refunded within 7–10 business days, subject to the processing timelines of the relevant bank or payment gateway.
5. CASH ON DELIVERY (COD)
Cash on Delivery is available only on eligible orders and serviceable pin codes. Availability of COD is determined at checkout and may change without notice.
Noirte reserves the right to withdraw Cash on Delivery as a payment option at any time. Additional terms, restrictions, or verification requirements may apply to COD orders.
6. SHIPPING & DELIVERY
We ship only within India. The following terms apply:
* Estimated delivery timelines are provided at checkout and are indicative only, not guaranteed.
* Noirte is not responsible for delays caused by courier partners, natural events, strikes, technical issues, government restrictions, or other circumstances beyond our reasonable control.
* Delivery will be made to the address provided at the time of placing the order.
* We are not liable for non-delivery or delayed delivery caused by incorrect, incomplete, or outdated address details provided by the customer.
* The customer is responsible for ensuring that someone is available to receive the delivery at the provided address.
* Risk of loss or damage passes to the customer upon delivery to the shipping address.
* Shipping charges, if applicable, are non-refundable unless the product was incorrectly sent or is defective.
7. EXCHANGE POLICY — NO CASH REFUNDS
Eligibility for Exchange
To be eligible for an exchange, the following conditions must be met:
* The item must be unused, unworn, unwashed, and in its original condition.
* All original tags, labels, packaging, and accessories must be intact.
* The exchange request must be raised within 7 days of delivery.
* Items showing signs of use, washing, damage, alteration, stains, odour, or wear will not be eligible for exchange.
* The product must be returned in suitable packaging to prevent damage during transit.
Size Exchange
* We facilitate size exchanges subject to stock availability.
* We recommend referring to our size guide before placing an order.
* For size-related exchanges, the shipping charges for returning the item and dispatching the replacement shall be borne by the customer.
* Only one size exchange may be permitted per order, subject to approval and product availability.
* If the requested replacement size is unavailable, store credit equivalent to the eligible product value may be issued.
Damaged, Defective, or Incorrect Items
* If you receive a damaged, defective, or incorrect item, please contact us at support@noirte.in within 48 hours of delivery.
* Please include your order number, clear photographs of the product, photographs of the packaging and shipping label, and a description of the issue.
* We strongly recommend recording a clear, continuous unboxing video at the time of opening your package to facilitate quick verification and resolution.
* Failure to notify us within 48 hours or the absence of sufficient photographs or an unboxing video may affect your eligibility for an exchange. However, this does not limit any statutory rights available to you under applicable law.
* We may inspect or request the return of the product before approving an exchange or other resolution.
Store Credit
* We do not offer cash refunds except where required under applicable law.
* If an approved exchange cannot be fulfilled due to stock unavailability, store credit equivalent to the eligible product value may be issued.
* Store credit is non-transferable, cannot be exchanged for cash, and may be used on future purchases from noirte.in.
* Store credit may be subject to a validity period, which will be communicated to the customer at the time of issuance.
Exchange Process
* To initiate an exchange, contact us at support@noirte.in with your order number, photographs of the product, and details of the requested exchange.
* Exchanges are subject to verification and approval by Noirte.
* Noirte reserves the right to reject requests that do not meet the eligibility criteria.
* The customer must ensure that the product is securely packed and handed over to the designated courier or returned as instructed by Noirte.
* Exchange timelines may vary depending on product availability, courier service, and the location of the customer.
Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019, or any other applicable law in relation to defective products, deficient services, unfair trade practices, or other legally protected claims.
8. INTELLECTUAL PROPERTY
All content on noirte.in, including logos, product images, photographs, text, graphics, designs, layouts, product names, trademarks, and branding, is owned by or licensed to Noirte and is protected under applicable intellectual property laws.
Unauthorised reproduction, copying, modification, distribution, republication, display, transmission, or commercial use of any content from noirte.in is strictly prohibited and may result in legal action under applicable Indian law.
9. USER CONDUCT
You agree not to:
* Use this website for any unlawful purpose or in violation of applicable laws.
* Attempt to gain unauthorised access to any part of the website, its servers, systems, databases, or infrastructure.
* Interfere with or disrupt the operation, security, or functionality of the website.
* Post, upload, or transmit any harmful, defamatory, abusive, obscene, fraudulent, misleading, or offensive content.
* Use automated tools, bots, crawlers, scrapers, or similar technologies to access, copy, monitor, or collect content from the website without our prior written permission.
* Impersonate any person or entity or provide false or misleading information.
* Use the website to commit fraud, abuse payment systems, or place orders using unauthorised payment methods.
Any violation of these provisions may result in cancellation of orders, suspension or termination of access, and legal action under applicable law, including the Information Technology Act, 2000.
10. LIMITATION OF LIABILITY
To the extent permitted under applicable Indian law, Noirte shall not be liable for:
* Indirect, incidental, special, punitive, or consequential damages arising from the use of this website or products.
* Any loss arising from reliance on product descriptions, images, specifications, or other information displayed on the website, where such information was provided in good faith.
* Delays, interruptions, or failures caused by third-party service providers, including payment gateways, logistics providers, courier partners, internet service providers, or hosting providers.
* Loss or damage caused by misuse, improper care, unauthorised alteration, or failure to follow product-care instructions.
Our maximum liability to you, to the extent permitted by applicable law, shall not exceed the amount actually paid by you for the specific product giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including statutory consumer rights.
11. PRIVACY
The collection, use, storage, and processing of your personal information are governed by our Privacy Policy, which forms part of these Terms and Conditions.
By using noirte.in, you consent to the processing of your personal data in accordance with our Privacy Policy and applicable Indian law, including the Digital Personal Data Protection Act, 2023, to the extent applicable.
12. GRIEVANCE REDRESSAL
In accordance with applicable law, including the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, customers may contact us regarding complaints, concerns, orders, products, payments, delivery, or exchanges using the contact details provided below.
Grievance Officer: Harshvardhan Dinesh Rathod
Email: support@noirte.in
Address: Pune, Maharashtra – [PIN Code], India
Working Hours: Monday to Saturday, 10:00 a.m. to 6:00 p.m. IST
Response Time: Within 24–48 business hours
We will make reasonable efforts to acknowledge and resolve complaints within the timelines prescribed under applicable law.
If you are unsatisfied with our resolution, you may approach the National Consumer Helpline at 1800-11-4000 or file a complaint at consumerhelpline.gov.in.
13. GOVERNING LAW & DISPUTE RESOLUTION
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms, the website, or any purchase shall first be addressed through good-faith communication with Noirte. We encourage amicable resolution before initiating legal proceedings.
Subject to applicable consumer-protection laws and the jurisdiction available to a consumer under applicable law, disputes shall be subject to the jurisdiction of the competent courts in Pune, Maharashtra.
14. AMENDMENTS
Noirte reserves the right to amend, modify, or update these Terms and Conditions at any time.
Changes will take effect immediately upon being posted on noirte.in, unless otherwise stated. Your continued use of the website after the revised Terms are posted constitutes your acceptance of the updated Terms.
You are responsible for reviewing these Terms periodically.
15. CONTACT US
Noirte
Founder: Harshvardhan Dinesh Rathod
Email: support@noirte.in
Address: Pune, Maharashtra – 411045, India
Website: noirte.in
Response Time: Within 24–48 business hours
