Refund policy

RETURN & EXCHANGE POLICY

At NOIRTE, we are committed to delivering premium-quality products and a seamless shopping experience. If you need assistance with your order, please review our policy below.

EASY 7-DAY EXCHANGE

We offer easy exchanges within 7 days of delivery.

To be eligible for an exchange:

The exchange request must be raised within 7 days of receiving the order.
The product must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
The product must be returned in the same condition as it was received.

UNBOXING VIDEO REQUIREMENT

We strongly recommend recording a clear and uninterrupted video while unboxing your order.

An unboxing video is mandatory for claims related to:

Damaged products
Wrong products received
Missing items
Manufacturing defects

Claims made without a valid unboxing video may not be eligible for approval.

EXCHANGE PROCESS

To request an exchange, please contact our support team within 7 days of delivery with:

Order Number
Reason for exchange
Relevant images or videos
Unboxing video (if applicable)

Once your request is reviewed and approved, our team will guide you through the exchange process.

QUALITY CHECK

All returned products undergo a quality inspection upon receipt.

NOIRTE reserves the right to reject exchange requests if:

Tags have been removed
The product has been used, washed, damaged, or altered
The item is not returned in its original condition
The exchange request is raised after the 7-day exchange period

REFUNDS & STORE CREDIT

NOIRTE does not offer cash refunds.

For eligible orders, we provide exchanges only.

In cases where an approved exchange cannot be fulfilled due to product unavailability or stock limitations, customers will be issued store credit equivalent to the product value.

Store credit can be used for future purchases on NOIRTE and cannot be redeemed for cash.